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CUSTOM ORDERS & STORE POLICIES

CUSTOM ORDERS

At Milamore, we understand that sometimes you need something truly special and unique. That's why we offer custom-tailored designs that are crafted with care and attention to detail. Whether you're looking for a gift, a special occasion piece, or an engagement ring, we have the skills and expertise to create a one-of-a-kind piece that will be cherished for a lifetime.
Our custom orders are a labor of love, crafted by skilled artisans who are passionate about their work. We take pride in our Japanese heritage and craftsmanship, and we're committed to creating pieces that are as beautiful and unique as the people who wear them.





For custom orders, please contact us via email at:

infous@milamorejewelry.com
We'll be happy to assist you and help you create the perfect piece of jewelry.

If you choose to go forward with a custom order, please note that it will be a final sale, and our return policy will not apply to your purchase. Prices may vary depending on the design and materials used, but we're confident that you'll be thrilled with the final result. Thank you for considering Milamore for your custom jewelry needs.
We can't wait to help you create something truly special and one-of-a-kind.









STORE POLICIES

Milamore is not mass-produced, and we take pride in creating each piece by hand. While we do our best to accommodate delivery requests, please note that orders that are not in stock may be subject to the availability of raw materials, production, and delivery schedules. Additionally, please be aware that each piece is handmade in a studio setting and may have subtle variations in detail and finish from items photographed on our website.

PRE-ORDER ITEMS
At Milamore, each piece of jewelry is uniquely handcrafted by our skilled artisans. Since we operate on a small-scale and produce in small batches, the majority of our pieces are made-to-order.
Here’s what you can expect when you pre-order from us:
1. Custom Craftsmanship: Each jewelry piece is meticulously crafted just for you. Please note that because of our commitment to quality, crafting your piece may take between 4 to 8 weeks.
2. Steps to Pre-Order:
* Choose your jewelry: Select the piece that speaks to you.
* Personalize: Benefit from complimentary engraving. Add your desired engraving in the "seller notes" section during checkout. * Please note that any customization to an item will make non-refundable
* Confirm your order: Complete the checkout process and await a confirmation email with your expected delivery timeline.
3. Patience Pays Off: We appreciate your patience as your personalized jewelry is crafted. The wait time ensures that you receive a piece that meets our high standards—every time.
4. Stay Updated: We will keep you informed every step of the way. You’ll receive updates as your piece progresses through our creation process. If you have any questions, please reach out to infous@milamorejewelry.com.


SALES TAX

For customers located in New York or any other place where required by law, sales tax will be applied to your purchase. International customers will have VAT added at checkout.t

RETURN POLICY

At Milamore Fine Jewelry, customer satisfaction is our top priority. If you are not happy with your purchase or would like to exchange it, you may return it for a full refund or credit under the following conditions:

-Contact us via email or telephone within 24 hours of receiving your order to initiate a return or exchange.

-Return the item to us within 7 business days of receipt. The item must be in its original, unaltered condition and packaging.

-Items must be without wear and in pristine condition.

-Return shipping must be covered by the customer.

-Special order items, including any alterations or modifications requested by the customer, are final sale and cannot be returned or exchanged.


To ensure the safe return of your item, please insure the shipment for the full value of the item and use a trackable shipping method, such as UPS, Federal Express, or DHL.
Returns should be sent to: Milamore Fine Jewelry 31 Howard Street, #407 New York, NY 10013

Thank you for choosing Milamore Fine Jewelry. We hope that you are satisfied with your purchase, but if you have any concerns, please don't hesitate to reach out to us. We are here to help make your shopping experience as enjoyable as possible.


GUARANTEE & REPAIRS
At Milamore Fine Jewelry, we stand behind the quality of our products and offer a one-year guarantee on all of our jewelry. If you experience any defects with your purchase within one year of the date of purchase, we will repair the item free of charge, as long as the damage was not caused by misuse of the item. Please note that normal wear and tear is not covered by this guarantee.

If you need a repair, resize, or alteration, we are happy to help. We will provide a quote for the work upon receipt of your inquiry. To request service under the guarantee or for any other repairs, please contact us via email or telephone.

Thank you for choosing Milamore Fine Jewelry. We hope that you are satisfied with your purchase and that it gives you many years of enjoyment. If you have any concerns, please don't hesitate to reach out to us.

SHIPPING
We offer free shipping worldwide on all of our products. Customers outside the US will only be charged duties and VAT at checkout. All in-stock items are shipped within 2 business days. All shipments are subject to payment in full by the customer.

INTERNATIONAL ORDERS
We are happy to ship worldwide. Any duties or taxes imposed by the country to which we ship to will be charged at checkout.

CREDIT CARD INFORMATION
We do not share customers credit card information with any third parties or vendors, nor do we store your credit card information. Credit card information is processed by Shopify. For more information on Shopify’s policies, please: CLICK HERE