CUSTOM ORDERS & STORE POLICIES
Milamore is happy to custom-tailor one of our designs to your unique needs. You can reach us via email at:
Please note that if you choose to go forward with your order, it will be a final sale and the below return policy will apply to your purchase. Prices may vary depending on your design needs.
Each Milamore Fine Jewelry piece is individually handmade and production schedules attempt, as much as possible, to accommodate customer's delivery requests. However, orders not in stock are subject to the availability of raw materials, production and delivery schedules. Also, all of the jewelry is manufactured in a studio setting and features subtle variations in detail and finish from items photographed on our website.
We are a New York business; sales tax will be applied if you live in the state of New York or as otherwise required by law. For international customers VAT is added at checkout
If you are dissatisfied with any item that you purchased online or wish to exchange it, you may return it for a full refund or credit to Milamore Fine Jewelry strictly under the following conditions:
-Return requests must be made via email or telephone within 24 hours from the date your order is received by you.
-Returns must be received by us within 7 business days of receipt of the item by you. Return shipping must be covered by the customer.
-Items must be without wear and in pristine condition.
-Returned item(s) must be in their original packaging.
-All special order sales items are final sale, including any alterations and/or modifications requested by customer. A special order includes any item(s) which has to be made especially for the customer.
All return shipments must be insured for the full dollar amount and shipped back via UPS, Federal Express or DHL.
Returns should be sent to:
Milamore Fine Jewelry
31 Howard Street, #407
New York, NY 10013
GUARANTEE & REPAIRS
We guarantee all jewelry against inherent defects for a period of one year from the date of purchase. We will repair any defects free of charge, provided that the damage was not caused by the customer’s misuse of the item. Normal wear & tear is not covered by this guarantee.
We provide repairs, resizing & alterations at our cost. Cost will be quoted upon receipt of your inquiry.
We offer free shipping worldwide on all of our products. Customers outside the US will only be charged duties and VAT at checkout.
All in-stock items are shipped within 2 business days. All shipments are subject to payment in full by the customer.
We are happy to ship worldwide. Any duties or taxes imposed by the country to which we ship to will be charged at checkout.
CREDIT CARD INFORMATION
We do not share customers credit card information with any third parties or vendors, nor do we store your credit card information. Credit card information is processed by Shopify.
For more information on Shopify’s policies, please: