Spinel Co., Ltd. strongly recognizes that the protection of personal information and the implementation of security measures are fundamental to its business activities and its social responsibility. Our employees are fully aware of the importance of protecting personal information and to ensure that customers use products and services with peace of mind, we will establish and enforce the following personal information protection policies:
Definition of personal informationIn this policy, personal information is defined as information that can identify the customer (such as your name, contact information, etc.) provided by the customer through this website.
About the collection of personal informationThe purpose and way in which personal information will always be stated and done in a fair and legitamite manner
About the use of personal informationWe will limit the use of collected personal information within the scope of the purpose of collection and take full consideration not to damage the rights of our customers.
About management of personal informationWe will take necessary measures to ensure the safety of the customers personal information. This includes maintenance of security system for appropriate management, maintenance of in-house management system, loss prevention, and preventing unauthorized access to personal information provided.
The purpose of using personal informationWe use personal information provided by the customer for the following purposes:
To manage and fulfill your purchases, repair orders, and to provide refined after-sales service.
To aptly respond to customer inquiries and requests.
For various questionnaire surveys regarding the quality of service provided
To introduce the services that a third party offers to the wanting costomer.
We will not use personal information provided by our customers for any purpose other than that stated above without your consent.
Disclosure, updates and deletion of personal informationIf it is desired to disclose, correct or delete the content of your personal information, we will promptly do so after confirming your identity in the prescribed procedure.
In addition, we remove the personal information of the customer and the individual history in an irreproducible form when the purpose of use mentioned above is accomplished.
About the disclosure to a third party
We do not disclose personal information to a third party without the consent from the customer.
However, personal information may be disclosed as an exception only in the following cases:
When I have the agreement of the customer.
When it is necessary for any legal obligation that we should obey
When the Company determines that disclosure is necessary to protect the safety of customers or the public
When we consign the handling of personal information to the achievement of the purpose that we stated clearly to the visitor as far as it is necessary
Third-party usage of personal information
We may outsource the handling of personal information you provide to the extent necessary to achieve the intended use that has been stated.
In this case, we will select a consignee who will take security measures equal to or higher than our company, and clearly define the handling by contract etc. and will appropriately manage and supervise.
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About the observance of laws and ordinances and improvement of the handling of personal informationWhile complying with applicable laws and regulations in handling personal information, we will continuously improve the handling of this policy and personal information.
Reception desk and reception desk methods such as the disclosureFor inquiries regarding personal information please contact us at the following:
After confirming your identity, we will respond in the same method in which initially contacted or in a manner deemed appropriate by both parties.
Depending on the content of the proposal, we may be required to submit our application form or identification document.
In addition, please be aware that you may be required to pay a case, or in some cases, the actual cost, depending on how long it takes to respond.
* The contents described on this website may be changed or canceled without notice.