BESPOKE ORDERS, STORE POLICIES & TERMS OF SERVICE
BESPOKE ORDERS
At Milamore, we understand that sometimes you need something truly special and unique. That's why we offer bespoke designs crafted with care and attention to detail. Whether you're looking for a gift, a special occasion piece, or an engagement ring, we have the expertise to create a one-of-a-kind piece that will be cherished for a lifetime.
Our bespoke creations are a labor of love, crafted by skilled artisans who take pride in our Japanese heritage and craftsmanship. We are committed to creating pieces as beautiful and unique as the people who wear them.
For bespoke request, please reach out via email at:
cs@milamorejewelry.com
We'll be happy to assist you and help you create the perfect piece of creation.
If you choose to proceed with a bespoke piece, please note that it will be a final sale and non-refundable. Our return policy will not apply to your purchase. Value may vary depending on design and materials, but we are confident you’ll be thrilled with the final result.
We can't wait to collaborate with you to create something truly special and one-of-a-kind.
STORE POLICIES
Milamore is not mass-produced. We take pride in creating each piece by hand. Orders not in stock may be subject to raw material availability, production, and delivery schedules. Additionally, each piece is handmade in a studio setting and may have subtle variations in detail and finish from items photographed on our website.
BESPOKE PIECES
Since we operate on a small scale, most of our pieces are made-to-order.
- Bespoke Craftsmanship: Crafting your piece may take between 4 to 8 weeks.
- STEPS TO MADE TO ORDER:
- Choose your jewelry: Select the piece that speaks to you.
- Personalize: Complimentary engraving available (non-refundable).
- Confirm your order: Complete checkout and receive a confirmation email.
- Patience Pays Off: Your personalized piece is worth the wait.
- Stay Updated: We will keep you informed throughout the process.
SALES TAX
Sales tax will be applied where required by law. International customers will have VAT added at checkout.
RETURN POLICY
You may return your purchase under the following conditions:
- Contact us within 24 hours of receiving your order.
- Return the item within 7 business days in original condition.
- Items must be unworn and in pristine condition.
- Customer covers return shipping.
- Special orders and customized items are final sale.
Return Address:
Milamore Fine Jewelry, 31 Howard Street, #407, New York, NY 10013
GUARANTEE & REPAIRS
We offer a one-year guarantee on all jewelry against defects.
For repairs or alterations, please contact us via email.
SHIPPING
We offer free worldwide shipping. Customers outside the US will be charged duties and VAT at checkout.
INTERNATIONAL ORDERS
We are happy to ship worldwide. Duties and taxes will be charged at checkout.
CREDIT CARD INFORMATION
We do not store or share credit card information. All transactions are processed securely by Shopify. Learn more.
TERMS OF SERVICE
Effective Date: February 1, 2025
- Use of the Site: You may use this Site for lawful purposes only.
- Product Information: Value and availability are subject to change.
- Liability: Our liability is limited to the amount paid for the product.
- Intellectual Property: All content is owned by Milamore and protected by intellectual property laws.
- Governing Law: These Terms are governed by the laws of New York.
- Changes to Terms: We reserve the right to modify these Terms.